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Are You Having a Difficult Time Choosing a Video Interview Vendor?

Video interviewing is still a relatively new concept in the HR space. Hiring teams first started leveraging this technology in the early 2000s, and from there, what started off as an innovative solution a specific problem, has evolved into a thriving and competitive industry. Nowadays, the consumer has more options than ever before when it comes to choosing a video interviewing software provider.   

So who are the top contenders? And what makes them so great? In this article, we are going to take a close look at the industry leaders in the video interviewing space, and the reasons they are considered to be at the top of their game.


Now, seeing as this is a VidCruiter blog post, I can’t help but being a little bit bias going into this. Let’s be honest, in my opinion (and I can safely say that many of our clients would agree), VidCruiter is the most comprehensive hiring solution in the video interviewing space today. VidCruiter’s hands-on customer success approach coupled with a seamlessly smooth user experience and the most comprehensive workflow on the market is the reason we continue to be ranked among the top contenders in the marketplace. However, while I would recommend VidCruiter 10 times out of 10 to anyone who is in the market for video interviewing software, the purpose of this article is to look at the landscape as a whole, and to help you make the best/most informed buying decisions by showing you what other vendors you should look into when shopping around. For that reason, we are leaving VidCruiter out of this list to focus on WHAT ELSE is out there. (Learn more about VidCruiter’s video interviewing products here)

What Makes a Top Rated Video Interviewing Software?

According to software review platforms like G2Crowd, Capterra, and Software Advice, it’s all about the user experience. The best video interviewing software solutions are determined by customer satisfaction based on user ratings and reviews for overall product quality, ease of use, and customer service.

Who Are the Leading Video Interview Vendors?

While some software review platforms have slightly differing lists and rankings, there are a few names that you will see more often than others, and these are the platforms that users consistently rate highly. The top performers include Spark Hire, Montage, Hirevue, RIVS, and Wepow. So let’s take a look at each of these individually:

Spark Hire:

Spark Hire offers affordable and simple one-way or live video interviewing solutions mostly geared for small to medium sized organizations looking to hire more efficiently.  Core features include branding customization, candidate analytics, a mobile app, and collaboration tools.   

Montage:

Montage offers both the one way and live options for video interviews, as well as voice and text-based (SMS) interviewing. Features include a self-scheduling tool, a mobile-friendly interface, an interview question library, branding options, and round the clock support.

Hirevue:

Hirevue was the industry’s breakout company. They have been around since 2004 and have been used by Fortune 500 companies all over the world. Out of all the video interviewing companies on the market today, they have invested the most into the advancement of artificial intelligence (AI) capabilities and continue to develop AI features consistently. That being said, the white glove, enterprise-level approach also comes with a hefty price tag (and a minimum contract value). Core features include AI capabilities, IOS/Android applications, and client support that is probably in the top 2 in the world.    

RIVS:

RIVS is another cloud-based interviewing solution that helps you manage candidate relations and interviewing needs whether conducted by video, telephone or email. Features include a mobile app, a scheduling tool, branding options, and support via phone and email.

Wepow:

Wepow looks to help companies customize their hiring workflow and increase objectivity in the recruiting process. They offer pre-recorded and live video interviewing, as well as the ability to upload any additional necessary documents or forms, allowing recruiters to efficiently compare candidates based on their submissions. Some of their features include workflow customization options, branded interviews, options to add promotional or transitional videos, as well as multi-language chat and email support.     

Conclusion:

When choosing a video interviewing software for your company, it is crucial that you do your homework. While there are a handful of top quality vendors at your disposal, not all of them are necessarily the right fit for your business specifically.

As we’ve seen, some vendors cater almost exclusively to Fortune 500 companies, others focus on the ever-evolving SMB market, and the rest compete to fill the gap between the two. The most important thing is to first determine what your needs are, AKA what problem it is that you are trying to solve, and to focus your research on vendors that most align with your company’s goals and budget.

Where Does VidCruiter Fit:

If there is one thing VidCruiter prides itself on, it’s offering the highest level of white glove service to our diverse range of clients, including dedicated customer success managers, 24/7 multilingual customer/applicant support by phone, chat or email with a 5/5 customer service rating on G2Crowd, Capterra, and Software Advice. On top of that, clients are able to take full control of their hiring process with one of the most versatile (and mobile-friendly) platforms on the market including unrivaled workflow customizability, flexible pricing options, and a guaranteed return on investment.

VidCruiter is used by a wide variety of clients in all verticals and all over the world. With a full suite of recruitment tools that is not limited to just live and one-way video interviewing, but also including a robust applicant tracking system (ATS), a self-scheduler, an automated reference checking system, digital structured in-person interviews, as well as online skills testing and onboarding solutions, VidCruiter is quite literally one of the only one-stop-shops when it comes to streamlining your entire recruitment workflow. Also, solutions can be purchased as an all-inclusive package, or as standalone products.

So, if you’re in the market for video interviewing software, do yourself a favor and check some of these vendors out, you just might find what you’re looking for!   


Headshot of JF Poirier

JF Poirier

JF is a Recruitment Process Analyst at VidCruiter. He writes about recruitment challenges, strategy and tech trends in HR. He tweets @VidCruiter


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