- Posted by Vidcruiter
- On June 4, 2012
- 0 Comments
- live interview, video interviewing, video screen, virtual interviewing
Call center workers need to have special skills beyond others in the white collar industry. One of the reasons is because they deal with very diverse situations including various clients of different cultures. Let’s take a closer look at a few skills that are required for this position:
First, they have to be attentive to what the caller is saying. The worker needs to be quick on identifying the problem and figuring out the solution. At the same time, the caller needs to be professional but pleasant as well.
Secondly, they must possess excellent English speaking skills with a general accent. Sometimes one must be bilingual to obtain the position.
Thirdly, they must be adept in sales if they’re on the sales team; and in troubleshooting over the phone if they will be assigned to technical support. In other words, they need to have varied skills.
For entry level applicants, the following questions should be asked by recruiters:
-How do you feel about working in a fast paced environment?
-How do you deal with distraction?
-Are you comfortable with multitasking? Give me an example of when you had to multitask.
-What do you think is important to deliver in customer service over the phone?
-How do you handle an unsatisfied or angry customer over the phone?
-Give me an example of when you had to work with a team. (Let them answer). Have you ever had an issue with a co-worker? And if so, how did you handle it?
-What do you like about this position? This company?
Have I missed any other questions that should be asked? Up next: Suggested Interview Questions for Call Center Applicants in Supervisory Positions.
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