Applicant Support

Whether you have a question, you're dealing with a tech issue, or simply looking for advice, we're here to help!

Applicant Support Hero

I’m having technical issues. How can you help me?

Collaspe Icon

VidCruiter’s Applicant Success Team is available 24/7/365. Our agents are ready to resolve any issues that you may encounter.

You can contact our agents in one of three ways:

Chat support icon

Chat with us

For the quickest response, click on “Send us a message” found at the bottom of the application page to begin a live chat with one of our agents. We have a turnaround time of less than one minute.

email support icon

Email us

For non-urgent issues, you can contact our Applicant Success Team by emailing

call support icon

Call us

Want to speak with someone? We’ve got you covered. Here’s how you can reach one of our phone agents:

  • 1-855-999-4601 (US and Canada)
  • 61-1300-451-356 (Australia)
  • 44-8081-687-192 (UK)

I’ve been invited to complete a video interview, how should I prepare?

Collaspe Icon

Congratulations! We’ve got some great tips, tricks, and advice to help you interview at your absolute best.
Check out our guide and our video below:

Interview Question Example

How can I make sure my camera/microphone will work in my interview?

Collaspe Icon

You can use our Tech Check tool at any time to test your equipment. We'll make sure your webcam and microphone are working and that they have the right permissions settings.

Interview at your best with VidCruiter

Illustration of sharing

Get 24/7/365 Support

Empowerment Illustration

Tips To Ace Your Interview

Reminders Illustration

Check Your Tech