Why You Cannot Gauge Non-Verbal Cues While Doing Phone Interviews
Phone interviews limit a recruiter’s ability to communicate with a candidate, forcing them to evaluate a candidate without crucial factors such as body language, professionalism, and more. Over the past few years, recruiters have been fighting this issue through pre-recorded video interviews.
All recruiters can relate to the frustration of needing to make a decision on a candidate, but not feeling like you have the right information to do so, knowing your deadline is coming up soon.
Carol is an experienced recruiter and knows this feeling all too well, as she has been conducting screening interviews over the phone with candidates for her entire career. Every time she’s asked to hire a candidate, she felt the anxiety of not knowing whether or not the candidates she was speaking to over the phone were who she was looking for.
Carol’s issue was what we all experience when relying on phone conversations to get crucial information: “We are forced to strictly rely on words and the tone of someone’s voice, contributing factors which are actually proven to be on the lower end of significance when understanding communication with another person.”
The main factors people look to are body language, eye contact, and facial expression. Without these, we can easily feel alienated from the person we are speaking with, and are unable to pick up on much of what they are trying to tell us.
What may come as surprising is less than half of our communication occurs through words and tone of voice alone. This means more than half of this communication is through body language, an important factor we are unable to obtain while speaking on the phone.
Because of this obstacle, Carol has often experienced situations where she makes the wrong decisions about which candidate is most qualified, and has an unsuccessful qualifying stage with no candidate she feels is right for the job.
How On-Demand Interviewing Allows You to Adequately Evaluate a Candidate’s Body Language and Other Non-Verbal Cues
Like many others in her field, Carol no longer worries about these barriers when she goes through her screening processes. After deciding she’d had enough, she switched to on-demand video interviewing software. This system allows candidates to record themselves on their own devices at home using their mobile devices or webcam, meaning Carol gets an overall understanding of her candidates and what they are saying.
Because of video interviewing, Carol is now able to get closer to determining whether a candidate is enthusiastic, professional, and serious for the position based on these videos. She is now able to see, analyze and evaluate the non-verbal cues of her candidate helping her to notice the quality of the candidate she is choosing.
During a screening interview, non-verbal cues can provide valuable insights into a candidate. Find out how VidCruiter’s recruitment software will provide your hiring team with a deeper understanding of each candidate by joining a live product demo.